At Ds Divine Design Studio, we are committed to ensuring your satisfaction with our handcrafted creations. If you find yourself unsatisfied with your purchase, we offer a straightforward return and refund process. Please familiarize yourself with our policy below:

Return Eligibility:

• • Items must be in their original, unused condition with all tags and packaging intact.

• • Returns must be initiated within 14 days of receiving the order.

Return Process:

• • To initiate a return, kindly contact our dedicated customer service team at [customer service email/phone number], providing your order number and details.

• • Our team will guide you through the return process, issuing a return authorization and providing shipping instructions.

Refunds

• • Upon receiving and inspecting your returned item, we will process the refund to the original payment method.

• • Please allow up to 10 business days for the refunded amount to reflect in your account.

Exchanges:

• • Unfortunately, we do not facilitate direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

Return Shipping:

• • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Damaged or Defective Items:

• • If you receive a damaged or defective item, please contact us immediately, providing photos and a detailed description. We will arrange for a replacement or issue a refund.

Cancellations:

• • Cancellations are accepted within 24 hours of placing the order. Once the order is processed, cancellations may not be possible.